Shipping policy
Shipping Policy
Last updated: September 18, 2023
We are committed to providing efficient and reliable shipping services for your purchases on isa-tech.ca. This shipping policy outlines the terms and delivery times for our products.
Delivery Areas
We deliver our products across Canada and The United States. Currently, we do not offer shipping outside previously mentioned coutries.
Shipping Fees
Shipping fees are calculated based on the weight and dimensions of your order, as well as your delivery location. Exact shipping costs will be shown during the checkout process before payment. We may offer free shipping for orders reaching a certain amount, if applicable.
Delivery Times
Delivery times vary depending on your location and the shipping method chosen at checkout. Estimated delivery times will be provided when you place your order. Please note that delivery times are approximate and may be affected by factors beyond our control, such as weather conditions or carrier delays.
Order Tracking
You will receive a tracking number once your order has been shipped. You can use this number to track the status of your order online.
Delivery Address
It is your responsibility to provide an accurate and complete delivery address at the time of ordering. Please ensure the delivery address is correct to avoid delays or delivery issues. We are not responsible for errors in delivery addresses provided by customers.
Delays and Delivery Issues
In case of delays or delivery issues, please contact us as soon as possible at: contact@isa-tech.ca. We will do our best to resolve the situation and keep you informed of your order’s status.
Damaged Items Return Policy
If you receive a damaged or defective item, please contact us within 30 days of receiving your order. We will arrange for the return of the damaged item and provide you with a replacement or refund, depending on your preference.
Contact Us
If you have any questions or concerns regarding our shipping policy, please contact us at: contact@isa-tech.ca.